Returns and Refunds Policy
If we had made an error in the production of your personalized plaque, we will replace it at no charge.
If there has been no error in the production of your personalized plaque, the item may not be returned.
Non-Personalized Plaques and Products
You may return a non-personalized personalized product within 30 days of delivery under the following circumstances:
- You must obtain prior approval from our store before returning. Please write to email@example.com to obtain approval.
- The item must be unused and in new-like condition.
- You are responsible for return shipping unless we have made an error in the contents of your delivered order.
- We will initiate your refund upon receipt of the returned item(s). Generally, refunds take 5 to 7 days.